Responsible gaming

We want your time on our app to remain a safe and enjoyable form of entertainment. 1win goal is to provide a secure environment where Pakistani players can comfortably manage their time and funds.

Keeping of control

Maintaining control over your gameplay ensures that betting remains a fun activity rather than a financial burden. We provide built-in tools in your account settings to help you monitor your activity. You can set daily, weekly, or monthly deposit limits to manage your PKR budget effectively.

Once a limit is set, our system will automatically prevent any further deposits until the selected time period expires. This allows you to plan your sessions in advance and avoid impulsive decisions. Check your personal profile regularly to review your betting history and track your spending.

Prevention of the gaming addiction

We proactively monitor gaming patterns to help maintain a healthy environment for all users. If we detect signs of compulsive behavior, our support team may reach out to offer assistance. We will offer support and recommend temporary account restrictions to protect your balance.

Prevention starts with understanding that casino games and sports betting rely on chance. You should never view our platform as a primary source of income or a way to recover previous losses. Treat every session strictly as paid entertainment.

Pieces of Advice to control the gambling

To keep your experience positive, always decide on a strict budget before you open our app. Stop playing as soon as you reach this pre-planned limit. Do this regardless of whether you are currently winning or losing.

Never play under the influence of alcohol or when you are experiencing strong emotional stress. Take frequent breaks during your sessions to maintain a clear perspective on the time and money spent.

Self-exclusion from the game

If you feel that gambling is negatively impacting your life, you can use our self-exclusion feature. Open a chat with our 24/7 support team and request a temporary or permanent block on your account.

During the self-exclusion period, you will lose access to all betting and gaming sections. We will also stop sending you any promotional notifications. You can still withdraw your remaining balance by contacting our security department directly at [email protected].

Find further support online

If you need professional help, there are independent organizations dedicated to assisting individuals with gambling problems. You can reach out to international services like Gambling Therapy or GamCare for free, confidential consultations.

These platforms offer self-assessment tests, live chat support, and community forums. We strongly encourage you to use these external resources if you find it difficult to manage your gameplay independently.